“How’d you get here?!”
How are your clients finding you? Do you know? Like REALLY know (not just guessing)? Many business owners don’t and it’s one of the most important things you should know.
Here’s why you need to know …
If you’re like … well, everyone else … you’re probably switching from print advertising to digital advertising to help people find your business. As you make that switch, you need to keep your eye on your bottom line, but you also need to make sure your clients are responding to new mediums. This is especially important for businesses in smaller towns where print might still be necessary to help you reach specific demographics. You may find yourself moving back to some forms of print advertising to hit a niche audience and then using more affordable digital advertising to hit the others.
Here’s how to start collecting the info …
Ask clients how they heard about you the first time they contact you. Some people have a survey form. Some people ask before getting off the phone. Do what works for your business. As you gather this feedback from clients, start sorting the responses into two categories: Free and Paid.
Examples include …
Examples include …
Here’s how you take it to the next level …
Once you’ve started collecting responses and have categorized them, it’s time to start looking more closely at your list. How can you capitalize on each item in the list?
For example, do you have some customers coming by through word-of-mouth? Ask yourself …
While you’re looking at the paid category, ask yourself …
Now that you’re collecting responses and observing results you can start making small tweaks and changes to how you advertise. First, see how you can capitalize on the items in the “Free” category. Then start moving your budget around so you’re spending more money on the most successful items in the “Paid” category and decreasing your spending on the least successful.
Good luck and have fun! As always, if you need help you can contact me any time at firstname.lastname@example.org.
First, I'm the mother of three crazy, sassy, sarcastic, hilarious children. Second, I work in the world of social media, email, digital marketing. Third, I'll probably try to tell you what to do.